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TERMS & CONDITIONS


GENERAL 

Access to and use of this website and the products and services available, through this website, are subject to the following terms, conditions and notices.

Please read our Terms & Conditions before making your purchase.

All Purchases are to be made payable to Doyenne Statements in Pounds Sterling.
We accept payment via Paypal.
All orders are subject to Acceptance & Availability. Doyenne Statements reserve the right to decline any order.

By using the Services you are agreeing to all of the Terms of Service.
Our website may be updated by us from time to time; you should check this page regularly to take notice of any changes we may have made to the Terms of Service. We will not be liable if for any reason this website is unavailable at any time. On the rare occasion we may restrict access to some parts or this entire website, especially while any major website updates are being made.

Our website may contain links to other websites, which are not operated by Doyenne Statements. Doyenne Statements have no control over the External Websites/Linked Sites and as a result accept no responsibility for them or for any loss or damage that may arise from your use of them.
External Sites/ Linked Sites will have their own terms and conditions/services, which you will be subject to.

 

ORDERS

Once you have purchased your item(s), you will receive an email, acknowledging your order.
You will receive a further email with dispatch confirmation (We reserve the right not to accept an order if we are unable to obtain authorisation for payment)

Please note we try our upmost to ensure that our descriptions are accurate but colours may vary very slightly due to lighting of photography

Once you have purchased your item(s), you will receive an email, acknowledging your order


DELIVERY INFORMATION

UK Deliveries

£3.99 – Standard Delivery (2-4 working days)
£4.95 – Next day delivery*
FREE standard delivery on orders £10 and over

  • - Standard Delivery (Expect your delivery within 2-4 working days)
  • - Next Day delivery* (*Orders to be made before 1pm Mon-Thur)

Next Day Delivery T&Cs
Orders made after 1pm Mon-Thurs, will be posted the following day
NO NEXT DAY DELIVERY FOR ORDERS MADE AFTER 1pm FRIDAY to SUNDAY

Orders made after 1pm on a FRIDAY will be treated as STANDARD DELIVERY

We do aim to assist you wherever possible , so if you have that special occasion and need a delivery please do not hesitate to contact us and we’ll try and meet your needs as best we can (this is especially for orders made between 1-5pm)

Standard Delivery: Working Days Excludes Saturday, Sunday and Bank Holiday’s

Doyenne Statements is responsible for insuring your purchase until it is signed for, after this it becomes your responsibility.

We use a signed-for delivery service, therefore someone will need to be in to accept your delivery.
A card will be left where you can arrange re-delivery or to collect from the depot, If there is no-one in to sign for the delivery.

Please do not refuse any delivery. Refused deliveries will incur the cost of the original delivery plus the return cost. Any refund made will be minus the total delivery.


FREE UK DELIVERY & DISCOUNT CODES

Free delivery available on UK (Including Northern Ireland) orders over £10
If you opt for FREE DELIVERY but have used a discount code, making the final total under £10, you will still qualify for FREE DELIVERY.
However if you return all your item(s), this free delivery will be void and £3.99 will be deducted from your refund

 

INTERNATIONAL DELIVERY

International Delivery (STANDARD DELIVERY ONLY – Next day delivery is NOT available)
All International deliveries will be made within 5-7 working days

International deliveries are made via Royal Mail (and can only be tracked by Doyenne Statements)
All international customers will still be required to sign for their purchase(s)

  • - The Isles: (Chanel Isles, Scottish Islands, Isle of Wight & Isle of Man) Standard Delivery £3.99
  • - Europe (Including Ireland) Standard Delivery: £8
  • - USA & Canada Standard Delivery: £15
  • - Australia, New Zealand & United Arab Emirates Standard Delivery: £15

International orders may incur custom duties and taxes on the items, and we are not responsible for these charges. Should you reject a delivery because of customs charges, we will deduct the cost of returning the item back to us from your refund. If the cost of returning the item is greater than the cost of the item, we will authorise the item to be disposed of and no refund will be given.

 

TERMS OF SALE

By placing an order you are offering to purchase a product (subject to the following terms and conditions). All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to mainland UK and subject to any delays resulting from postal delays or for uncontrollable forces which we will not be responsible. Please see our Delivery Charges notice for further information.

Doyenne Statements retains the right to refuse any request made by you. If your order is accepted we will inform you by email. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order via paypal and that there are sufficient funds to cover the cost of the goods. All prices advertised are subject to such changes

 

PRICING AND AVAILABILITY 

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. 

Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’


PAYMENT 

Payment will be made via paypal. Goods will not be dispatched until payment is made


DISCOUNT CODES  

Promotional/ Discount codes – We may from time to time offer promotional discounts which may apply in respect of any, or certain specified, purchases made though this Website. 
The conditions of use relating to any discount code will be specified at the time of issue.

 

SECURE PAYMENT

Doyenne Statements send out items as soon as payment is made.
Paying instantly with PayPal means payments are received straight away
Doyenne Statements do not have access to your bank/payment details, this is all kept with Paypal. Paypal Terms and Conditions apply.

You can make PayPal payments using your credit card, debit card, or bank account. You only need to register the details once and PayPal will remember and safeguard them for you.

Paypal is a very popular payment method and is accepted at thousands of websites including many leading brands such as Ebay, Amazon and more.

  

RETURNING UNWANTED ITEMS/REFUNDS

You can return any unwanted item to us for a refund up to 14 days after purchase (21 days for International Orders/Orders outside the UK), provided it is in its original, unused condition and with original tags.

YOU MUST CONTACT US WITHIN 7 DAYS to inform us that you wish to return an item(s) via emails to info@doyennestatements.co.uk  or

All returns should be sent to..

Doyenne Statements, Vincent Court, Aston Lock, Birmingham, B6 4BA

Please quote your full name, booking reference and item(s) you are returning.

Return postage is at the cost of the consumer unless the item(s) are faulty. 
We recommend that recorded or special delivery is used to send back unwanted goods.

If the consumer is exchanging an item for an alternative size, Doyenne Statements will exchange the item and not charge for postage of the new item.
This free postage is NOT applicable if:
– Next day delivery is required (standard delivery only)
– The Item(s) were in the sale (Applicable to Full RRP Garments Only)
– This new item is returned for any reason other than a faulty item (If the new item is returned the postage fee will be deducted before the balance is refunded)

The consumer must take reasonable care of the goods whilst in your possession. Unfortunately any items which are found to have been misused or broken cannot be exchanged or refunded unless they are faulty. We understand that you may wish to examine the goods as you would when purchasing from a shop but we do request that hygiene seals are not removed from garments and shoes are only tried indoors.

Please note that we cannot offer refunds on earrings or pierced jewellery for hygiene reasons. This may not apply if your item is faulty or the product is of unsatisfactory quality. If you have a query about a refund on an item you have purchased please e-mail us. 

For full details on our Returns Procedure CLICK HERE


Refund & Discount Codes

If you opt for FREE DELIVERY but have used a discount code, making the final total under £10, you will still qualify for FREE DELIVERY.
However if you return all your item(s), this free delivery will be void and £3.99 will be deducted from your refund

  

PRIVACY CONTENT

At Doyenne Statements we guarantee our commitment to respecting and protecting your online privacy.

This includes your need and your right to know what we do with the personal information you share with us. It also guides our company’s policies regarding the management of this data, including how the information is collected, processed, and for what purposes.

“Doyenne Statements”: refers to the web pages. By accessing this website you are consenting to the way information is collected and used, as described within this Privacy Policy.

In return, Doyenne Statements gives the commitment that we will use the personal data you provide only in ways that are compatible with the following Privacy Policy.

  • We will not disclose any information regarding our customers or visitors to
    the site to any third parties apart from where it is part of providing a service to you – this includes; arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research or when you have given us your permission to do so.
  • Doyenne Statements will not provide or sell any of your personal details or any credit card information to third parties (excluding partners from whom you may have linked to our site) without your permission
  • If you have made a purchase from the website we may occasionally update you on our latest products and offers via e-mail. You will also be given the opportunity to receive such communications from us and selected third parties when you subscribe to Doyenne Statements Newsletters
  • All members have the option to unsubscribe from marketing communications from us. If you do not wish to continue to receive e-mails from us and/or selected third parties you can opt-out by clicking on the “unsubscribe” link in any emails which we might send you this will then suspend your e-mail notifications however you can sign up again if you wish to do so.

 To view our full PRIVACY CONTENT CLICK HERE

 

ACCOUNTS & PASSWORDS

Your account with Doyenne Statements contains your billing and delivery details, your email address and a record of your order. No other details are stored or used. Please note we have no record or stored information related to your credit card, (no access to credit card numbers). You will need your email & password to see or edit your personal details.

 

COLLECTION OF INFORMATION 

Doyenne Statements collects customer data, which is provided voluntarily in an effort to improve and enhance our customer’s online shopping experience. We also use it for marketing and promotional use only. Customers have the option to be removed from the list at any time.

To be removed from our mailing list, please send us an email to info@doyennestatements.co.uk  with your full name and address or click unsubscribe on any of our newsletter emails

Unfortunately, the transmission of information via the Internet is not completely secure. We will do our best to protect your personal data, but cannot guarantee the security of data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

In providing your personal details, you consent to us using the data collected in order to meet our commitments to you and to provide you with the service you expect. We need your data for the following purposes:

  • To create your personal account at Doyenne Statements (e.g. your name and email address)
  • To process your orders via our online services (e.g. your name, address and date of birth)
  • To send text message notifications of delivery status (e.g. your mobile phone number)
  • To send you marketing offers such as newsletters (e.g. your email address, your name and your postal address)
  • To contact you in the event of any problems with the delivery of your items (e.g. telephone number, address)
  • To answer your queries and to inform you of new or changed services (e.g. your email address)
  • To notify the winners in competitions arranged online (e.g. your email address, name, home address and telephone number)
  • To manage your account by carrying out credit checks (e.g. name, address, date of birth)
  • To analyse your personal data to provide you with relevant marketing offers and information (e.g. name, buying habits)
  • To validate that you are of legal age for shopping online (e.g. date of birth)

 
 

DISCLOSURES OF YOUR INFORMATION

We may disclose your personal information to third parties but will only do so with your consent:
we may also disclose information under the following circumstances:

In the event that Doyenne Statements sells or buys any business or assets;
if Doyenne Statements or substantially all of its assets are acquired by a third party, in which case personal data which we hold about our customers may be one of the transferred assets; or

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of; or to protect the rights, property, or safety of Doyenne Statements, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

 

IP ADDRESS

Every time you log on to our website your IP (Internet Protocol) address registers on our servers. Your IP address reveals no information other than the number assigned to you. We do not use this technology to get any personal data against your knowledge or free will (i.e., automatically recording e-mail addresses of visitors). Nor do we use it for any purpose other than to help us monitor traffic on our website, or (in case of criminal activity or misuse of our information) to cooperate with law enforcement.

 

COOKIES

If you have registered with Doyenne Statements, then your computer will store an identifying cookie which will save you time each time you re-visit the website, by remembering your email address for you. Cookies are small files, which are stored on a user’s computer. They are designed to hold a small amount of data specific to a particular client and website, and can be accessed either by the web server or the client computer. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent. CLICK HERE for full use of Cookies

 

THIRD PARTY SITES 

When shopping on our site you may come across links to and from the websites of other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for. Please check these policies before you submit any personal data to these websites.

 

CHECKING YOUR DETAILS 

If you wish to verify the details you have submitted to Doyenne Statements you may do so by contacting us via any of the ‘CONTACT US’ mediums set out on our contact us page. Our security procedures mean that we may request proof of identity before we reveal information. This proof of identity will take the form of your e-mail address and password submitted upon registration. You must therefore keep this information safe as you will be responsible for any action which we take in response to a request from someone using your e-mail and password. We recommend that you do not use your browser’s password memory function as this may result in someone accessing your personal information.

 

SECURE PAYMENT

Doyenne Statements send out items as soon as payment is made.
Paying instantly with PayPal means payments are received straight away
Doyenne Statements do not have access to your bank/payment details, this is all kept with Paypal. Paypal Terms and Conditions apply.

You can make PayPal payments using your credit card, debit card, or bank account. You only need to register the details once and PayPal will remember and safeguard them for you.

Paypal is a very popular payment method and is accepted at thousands of websites including many leading brands such as Ebay, Amazon and more.


COPYRIGHT

All materials, including images, illustrations, designs, icons, photographs, video clips and written and other materials that are part of this site are copyrights, trade address, and/or other intellectual property owned, controlled or licensed by Doyenne Statements.

 

PROHIBITIONS

You must not misuse the Doyenne Statements website.

You MUST not: commit or encourage a criminal offence; transmit or distribute a virus or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. Doyenne Statements will report any such breach to the relevant law enforcement authorities and disclose your identity to them. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this website or to your downloading of any material posted on it, or on any website linked to it.

 

COMPLAINTS

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments. Please go to the Contact Us Page or email: info@doyennestatements.co.uk

 

WAIVER

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

 

ENTIRE AGREEMENT, GOVERING LAW & JURISDICTION

The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Doyenne Statements. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of Doyenne Statements. These terms and conditions are to be construed in accordance with the laws of England and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the English courts.

 

LIABILITY

If we breach these Terms, we shall only be liable for losses which are a reasonably foreseeable consequence of such breach. Losses are foreseeable where they could be contemplated by you and Doyenne Statements at the time you placed your order.
Doyenne Statements is not responsible for:

  • - Indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us at the time you placed your order, for example loss of profits of loss of opportunity; or
  • - Failure to deliver the goods or to meet any of our other obligations under these ‘Terms’ where such failure is due to an event that is beyond our reasonable control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident, terrorist activity and acts of God.
  • - Our total liability to you for any loss or damage arising in connection with this Agreement shall be limited to the total price of your order.
  • - Nothing in these Terms is intended to affect your statutory rights.

  

DISCOUNT CODES & COMPETITIONS 

From time to time, Doyenne Statements will run promotions that will enable customers to win free items or receive discount codes that can reduce the cost of their purchases. All discount codes will have a expiry date and competitions will have a closing date.

Prizes are non refundable and Doyenne Statements have the right to alter the prize if the item is not available in the size required by the winner (Alternative prize will be of same value)