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RETURNS POLICY


RETURNS

If you are not completely satisfied with your purchase, please return it to us and we will gladly issue a refund within 14 days of the purchase date (refunds do not include delivery costs).

All you need to do is confirm your return via email within 7 days from receipt to info@doyennestatements.co.uk and ensure your item reaches us within 14 days of purchase date. 

Items must be unworn, undamaged and unused with all original tags attached. Item(s) must arrive back to us within 14 days (21 days for International Orders/Orders Made Outside the UK)

Return postage of unwanted goods is to be paid by the consumer

 


RETURNS PROCEDURES

There’s 3 simple steps you need to do in order to return your item(s)

These steps are:

1. EMAIL:

Please email us to state you are returning your item. You must include your full name, booking confirmation number, number of items and name of item(s)
THIS MUST BE DONE WITH 7 DAYS OF RECEIVING YOUR ITEM

2. FORM:

Please fill in the form provided with your delivery. If you lose the form please ensure you provide the following details:

  • -  Booking Reference Number:
    -  Number of items and name of item(s)
    -  Reason for Return:

3. SEND:

All returns to be sent to:

Doyenne Statements
Vincent Court
Aston Lock
Birmingham
B6 4BA

 

We understand that you may wish to examine the goods as you would when purchasing from a shop but we do request that you take reasonable care of the goods whilst in your possession.

Refunds are offered minus delivery charge (if you paid for delivery).
We’ll offer a refund on delivery charge if the item(s) are faulty, plus you will be credited for reposting the item(s) back to us. Please beware it can take up to 28 days to resolve the issue

Once the item has been unpacked & approved, refunds will usually be processed the same day (pending time of delivery).

You will receive an email confirmation acknowledging your refund from Paypal. After you have received this email please be aware it can take between 2-14 days for the refund to credited/shown in your account. The amount of time this takes will depend on which bank or card issuer (Doyenne Statements have no control over this side of the refund process)

If for some reason we can not offer you a refund (i.e. missed deadline, item not in same condition as we sent it etc) we will email you as soon as we receive your returned item(s)

Any returned item(s), which has been worn or damaged will be returned to you and a return postage cost will be charged.

 

LOST OR DELAYED ITEMS 

Doyenne Statements can not accept liability for delayed deliveries beyond our control.
If your order is gets lost in transit we will refund you in full but we do not pay compensation for items lost which is out of our control.
When returning your item we highly recommend you send via recorded delivery, as we do not take responsibility for any items lost in the post when you’re returning your item(s). The cost of returning unwanted item(s) is to be paid for by the consumer unless the item is faulty.

 

FAULTY ITEMS

If your item is faulty you will receive a full refund once we have received and processed the returned item.
For us to do this, you must follow these instructions:

  • -  Email us at info@doyennestatements stating your full name, customer reference number and contact details. You must state what item has the  fault and describe the fault in as much detail as possible.
     
  • -  We will respond to your message within 48 hours
     
  • -  Return the item to us within 14 days of you receiving the item(s)
     
  • -  You MUST keep proof of postage and we strongly recommend that you resend it back ‘Special Delivery’ if posting via Royal Mail. This way the  item is insured and you can track that we have received it
     
  • -  Once the item has been processed and fault clarified you will receive a full refund plus your postage fee* (we will pay up to a maximum of £10 postage fee. We will know how much to refund for postage as this will appear on the stamp/package)
     

You will receive an email confirmation acknowledging your returns within 48 hours. After you have received this email please be aware it can take up to 14 days to process the fault claim.

Once this is done you will receive another email verifying your full refund. Please note it takes between 2-14 days for the refund to credited/shown in your account. The amount of time this takes will depend on which bank or card issuer (Doyenne Statements have no control over this side of the refund process). The whole process should not take longer than 28 days.
 


FREE UK DELIVERY & DISCOUNT CODES

Free delivery available on UK orders over £10.

If you opt for FREE DELIVERY but have used a discount code, making the final total under £10, you will still qualify for FREE DELIVERY.

However if you return all your item(s), this free delivery will be void and £3.99 will be deducted from your refund