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Customer Service

 

 

 

Shipping & Delivery

Doyenne Statements is responsible for Insuring your purchase until it is signed for, after this it becomes your responsibility.We use a signed-for delivery service, therefore someone will need to be in to accept your delivery.A card will be left where you can arrange re-delivery or to collect from the depot, If there is no-one in to sign for the delivery.
UK (Including Northern Ireland) FREE standard delivery on orders £10 and over (Expect your delivery within 2-4 working days. UK (Including Northern Ireland) Standard Delivery £3.99 (Expect your delivery within 2-4 working days). UK Next Day delivery* £4.95 (*Orders to be made before 1pm Mon-Thur). The Isles & Ireland: (Chanel Isles, Scottish Islands, Isle of Wight & Isle of Man) Standard Delivery £4.95 (Expect delivery within 2-4 working days)

 

Privacy & Security

At Doyenne Statements we guarantee our commitment to respecting and protecting your online privacy. We collect customer data which is provided voluntarily in an effort to improve and enhance our customer’s online shopping experience. We also use it for marketing and promotional use only.
Customers have the option to be removed from the list at any time. We may disclose your personal information to third parties but will only do so with your consent.
If you have registered with Doyenne Statements, then your computer will store an identifying cookie which will save you time each time you re-visit the website, by remembering your email address for you.
 
For a list of cookies we may collect and futher details on our privacy policy, please CLICK HERE

 

Returns & Replacements

If you are not completely satisfied with your purchase, please return it to us and we will gladly issue a refund within 14 days of the purchase date (refunds do not include delivery costs).
All you need to do is confirm your return via email within 7 days from receipt to info@doyennestatements.co.uk and ensure your item reaches us within 14 days of purchase date. Items must be unworn, undamaged and unused with all original tags attached. Item(s) must arrive back to us within 14 days (21 days for International Orders/Orders Made Outside the UK).

 

Return postage of unwanted goods is to be paid by the consumer. For further details on our returns procedure please 

CLICK HERE

 

Ordering

Select your chosen items and ad them to your 'cart'. Once you have finished shopping click on your 'SHOPPING CART' on the top right corner of the site. Then click CHECKOUT.  Complete your form/create an account and purchase your item.

 

Payment, Pricing & Promotions

Doyenne Statements will start to process an order as soon as payment is made.
Paying instantly with PayPal means payments are received straight away.
Doyenne Statements do not have access to your bank/payment details, this is all kept with Paypal. Paypal Terms and Conditions apply.
You can make PayPal payments using your credit card, debit card, or bank account. You only need to register the details once and PayPal will remember and safeguard them for you.
Paypal is a very popular payment method and is accepted at thousands of websites including many leading brands such as Ebay, Amazon and more
All payments are made in British Pounds

 

Viewing Orders

To view any orders you have placed with Doyenne; select the 'My Account' option at the top right hand side of the site. From the list of options, select 'My Orders'.

 

Updating Account Information

To update your Doyenne Account Information simply select 'My Account' at the top right hand of the Doyenne website. Log in with your chosen email address and password that you used to register. From the options given, select 'Account Information' and hit the 'Edit' button.
There you can amend and update your email address and pasword. To amend your delivery or billing address go back to the 'Account Dashboard' and select 'Manage Addresses'.